1. Acceptance of Terms

Welcome to QuickFix. By creating an account, accessing, or using our platform and any related mobile applications (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use the Platform.

We reserve the right to amend these Terms at any time. Material changes will be communicated via email or a prominent in-app notice at least 14 days before they take effect. Your continued use of the Platform after changes constitutes acceptance.

2. Definitions

• "Customer" — an individual or entity that books home services through the Platform.
• "Service Provider" — a vetted professional who offers their services through the Platform.
• "Booking" — a confirmed request for services, including the agreed scope, schedule, and pricing.
• "Platform Fee" — the commission charged by QuickFix for facilitating the transaction.
• "Content" — text, images, reviews, ratings, and any other material submitted to the Platform.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts under Swiss law. By using the Platform, you represent and warrant that you meet these requirements. Accounts registered by automated means, bots, or on behalf of another person without proper authorisation are prohibited.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate, complete, and current information during registration and keep it up to date.
• Use a strong, unique password and enable two-factor authentication where available.
• Notify us immediately at support@quickfixch.cloud of any unauthorised access to your account.
• Not share, transfer, or sell your account to any third party.

We reserve the right to suspend or terminate accounts that violate these Terms, are inactive for more than 24 months, or pose a risk to platform integrity.

5. Services & Bookings

5.1 Role of QuickFix

QuickFix acts solely as an intermediary marketplace connecting Customers with Service Providers. We are not a party to the service contract between Customer and Provider, and we do not directly perform any home services. We vet Providers for quality assurance but do not guarantee the outcome of any service.

5.2 Booking Process

Once a Customer submits a booking request and a Service Provider accepts, a binding agreement is formed between the two parties. All prices are displayed in Swiss Francs (CHF) and include applicable VAT. The Platform Fee is deducted from the Provider's payout.

5.3 Additional Services

Providers may add supplementary services during a booking with the Customer's consent. These additional services will be subject to the same Platform Fee and are reflected in the booking summary.

6. Payments & Platform Fees

All payments are processed securely through our third-party payment partners. By using the Platform you agree to the following:

• Customers are charged at the time of booking confirmation. The total amount includes the service price plus any applicable Platform Fee.
• Service Providers receive payouts after service completion, minus the Platform Fee (commission rate visible in your provider dashboard).
• QuickFix reserves the right to adjust Platform Fees with 30 days' written notice.
• Disputed payments will be handled in accordance with our Cancellation & Refund Policy.
• All invoices and receipts are available in your account dashboard and comply with Swiss VAT regulations.

7. Customer Obligations

As a Customer, you agree to:

• Provide accurate booking details including service location, scope of work, and any access instructions.
• Ensure a safe and accessible working environment for the Service Provider.
• Be present or available at the agreed time for the scheduled service, or arrange for authorised access.
• Treat Service Providers with respect. Any form of harassment, discrimination, or abuse is strictly prohibited and may result in account termination.
• Pay for services promptly in accordance with the agreed booking terms.

8. Service Provider Obligations

As a Service Provider, you agree to:

• Hold all necessary permits, licences, and insurance required to perform services in your canton.
• Maintain accurate and up-to-date profile information, including qualifications and service areas.
• Arrive on time, perform services professionally, and complete work to the agreed standard.
• Not solicit Customers to transact directly outside the Platform to circumvent Platform Fees.
• Comply with all applicable Swiss labour laws, health and safety regulations, and tax obligations.
• Accept or decline bookings promptly and communicate any issues or delays to the Customer.

9. User Content & Reviews

By submitting Content to the Platform, you grant QuickFix a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute that Content for the purpose of operating and promoting the Platform. You represent that:

• All Content you submit is accurate, not misleading, and does not infringe any third-party rights.
• Reviews and ratings reflect your genuine experience and are not posted in exchange for incentives.
• You will not submit Content that is defamatory, obscene, hateful, or otherwise unlawful.

We reserve the right to remove or modify Content that violates these Terms, without prior notice.

10. Intellectual Property

All intellectual property rights in the Platform — including but not limited to the QuickFix name, logo, design, code, algorithms, and documentation — are owned by QuickFix or its licensors. You may not copy, modify, distribute, sell, or lease any part of the Platform, nor may you reverse-engineer or attempt to extract the source code of any software, unless explicitly permitted by applicable law.

11. Prohibited Conduct

You must not:

• Use the Platform for any unlawful or fraudulent purpose.
• Interfere with or disrupt the Platform's infrastructure, security, or other users' access.
• Scrape, crawl, or use automated tools to extract data from the Platform without written permission.
• Impersonate another person or misrepresent your affiliation with any entity.
• Circumvent any security measures, rate limits, or access restrictions.
• Use the Platform to distribute spam, malware, or unsolicited commercial communications.

12. Limitation of Liability

To the maximum extent permitted by applicable Swiss law:

• QuickFix provides the Platform on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, or non-infringement.
• QuickFix is not liable for the quality, safety, legality, or timeliness of services provided by Service Providers. Disputes regarding service quality should be resolved directly between Customer and Provider, with the option to escalate through our support team.
• In no event shall QuickFix's total aggregate liability exceed the Platform Fees you paid to QuickFix in the 12 months preceding the claim.
• QuickFix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

13. Indemnification

You agree to indemnify, defend, and hold harmless QuickFix, its directors, employees, partners, and affiliates from and against any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform or violation of these Terms.
• Your Content or any activity conducted through your account.
• Your breach of any applicable law or regulation.
• Any dispute between a Customer and a Service Provider relating to services rendered.

14. Termination

You may terminate your account at any time by contacting support@quickfixch.cloud or through your account settings. QuickFix may suspend or terminate your account at any time for violations of these Terms, with or without prior notice. Upon termination:

• All pending bookings may be cancelled and refunded in accordance with our Cancellation & Refund Policy.
• Outstanding payouts to Service Providers will be processed for completed services.
• Your right to access the Platform ceases immediately.
• Provisions that by their nature should survive termination (including liability, indemnification, and dispute resolution) will remain in effect.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to conflict-of-law principles. Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Zürich, Switzerland.

Before initiating formal proceedings, both parties agree to attempt good-faith mediation through a mutually agreed mediator in Zürich, within 30 days of the dispute notice.

16. Contact Information

For questions or concerns about these Terms of Service, please contact us:

QuickFix Legal Department
Bahnhofstrasse 10, 8001 Zürich, Switzerland
Email: legal@quickfixch.cloud
Phone: +41 44 668 18 00