1. Introduction
QuickFix ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our platform, our mobile applications, and any related services (collectively, the "Platform"). By accessing or using the Platform, you agree to the practices described in this policy.
2. Data We Collect
We collect information to provide, improve, and personalise our services. The categories of data we process include:
2.1 Information You Provide
- Full name, email address, phone number, and postal address during account registration.
- Profile pictures and biographical information for service providers.
- Payment details (credit/debit card numbers, billing address) processed through our PCI-compliant payment partners.
- Messages, reviews, and ratings exchanged on the Platform.
- Identity documents and professional certifications submitted during provider verification.
2.2 Information Collected Automatically
- Device information (browser type, operating system, device identifiers).
- Log data (IP address, access times, pages viewed, referring URLs).
- Location data when you enable location services for finding nearby providers.
- Cookies and similar tracking technologies.
2.3 Information from Third Parties
- Social login providers (Google, Apple) when you choose to sign in via a third-party account.
- Background-check and verification services for service providers.
- Payment processors that confirm transaction status.
3. How We Use Your Data
We use the information we collect for the following purposes:
- Service Delivery: To facilitate bookings, match you with service providers, process payments, and deliver customer support.
- Account Management: To create, maintain, and secure your account, and to verify your identity.
- Communications: To send booking confirmations, service updates, promotional offers (with your consent), and respond to inquiries.
- Platform Improvement: To analyse usage trends, troubleshoot issues, and develop new features.
- Safety & Fraud Prevention: To detect, prevent, and respond to fraud, abuse, security risks, or technical issues.
- Legal Compliance: To fulfil our obligations under applicable laws, regulations, and legal processes.
4. Legal Basis for Processing
Under the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR) where applicable, we process your data based on:
- Contract Performance: Processing necessary to fulfil our contractual obligations to you.
- Legitimate Interest: Improving our services, preventing fraud, and ensuring platform security.
- Consent: Marketing communications and non-essential cookies, which you may withdraw at any time.
- Legal Obligation: Complying with applicable laws and regulatory requirements.
5. Data Sharing & Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers/Customers: We share limited contact and booking details between customers and service providers to fulfil service requests.
- Third-Party Vendors: Trusted partners who help us with payment processing, analytics, cloud hosting, email delivery, and customer support — all bound by data-protection agreements.
- Legal Authorities: When required by law, court order, or to protect the rights and safety of QuickFix, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction with prior notice.
6. Data Retention
We retain your personal data only for as long as necessary to provide our services and fulfil the purposes described in this policy. Specific retention periods include:
- Active account data is retained for the duration of your account.
- Booking and transaction records are retained for 10 years as required by Swiss commercial law.
- Communication logs are retained for up to 3 years after your last interaction.
- After account deletion, we anonymise or securely delete personal data within 90 days, unless retention is legally required.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. These include:
| Type |
Purpose |
Duration |
| Essential |
Authentication, security, basic functionality |
Session |
| Functional |
Remembering preferences & settings |
1 year |
| Analytics |
Understanding usage patterns & improving the Platform |
2 years |
| Marketing |
Delivering relevant advertisements (with consent) |
1 year |
You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the Platform.
8. Data Security
We implement industry-standard technical and organisational measures to protect your personal data, including:
- TLS/SSL encryption for all data transmitted between your device and our servers.
- Encryption at rest for sensitive data stored in our databases.
- Regular security audits, penetration testing, and vulnerability assessments.
- Role-based access controls limiting data access to authorised personnel only.
While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We encourage you to use strong, unique passwords and enable two-factor authentication.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request that we limit the processing of your data in certain circumstances.
- Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
- Objection: Object to the processing of your data for direct marketing or based on legitimate interests.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at privacy@quickfixch.cloud. We will respond within 30 days.
10. International Data Transfers
Your data is primarily processed and stored in Switzerland and the European Economic Area (EEA). If we transfer data outside these regions, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission and the Swiss Federal Data Protection and Information Commissioner (FDPIC).
11. Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete the information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting a prominent notice on the Platform or by email. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:
QuickFix Data Protection
Bahnhofstrasse 10, 8001 Zürich, Switzerland
Email: privacy@quickfixch.cloud
Phone: +41 44 668 18 00
You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local supervisory authority.